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Our Claims Department is committed to providing courteous, prompt and efficient customerservice through good faith claims handling. We strive to create a positive claims experience and consistently exceed our client’s expectations.

What you can expect from ICB during the claims process:


  • Clear and consistent communication.


  • Empathy - we are aware that for most people, having a claim is stressful. They areinconvenienced, hurt, upset or afraid. Regardless of the size or circumstances of the claim, we are empathetic to our claimants.


  • Excellent follow through & follow up.


  • Fair and accurate settlements.


  • Prompt and final resolutions.

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